Frequently Asked Questions

We accept FPX online banking, credit/debit cards, and Billplz for instant checkout. Registered business accounts can apply for Net 30 credit terms with monthly invoicing.

Verified business accounts receive a monthly statement of all orders. Payment is due 30 days from invoice date. Apply for Net 30 during checkout or via your account dashboard — approval typically takes 1-2 business days.

No — single-unit orders are accepted for most items. Bulk discounts apply automatically in the cart (volume tiers shown on product pages).

Yes. Submit a Request for Quotation (RFQ) with part numbers and quantities at /rfq. Our sales team responds within 4 business hours with pricing, stock availability, and lead time.

SST is applied at checkout where applicable, at the current Malaysian rate. Tax-exempt customers (verified businesses with LHDN exemption) can request exclusion.

Prices above RM500 or for made-to-order items are hidden to protect business pricing. Contact sales or submit an RFQ for a quotation on those items.

Yes — orders placed before 4:00 PM (Monday to Friday) are dispatched the same day from our Selangor warehouse. Orders after 4 PM ship the next business day.

Peninsular Malaysia: 1-2 working days after dispatch. East Malaysia (Sabah/Sarawak): 2-3 working days. Delivery partner tracking is shared via email and WhatsApp.

Shipping is calculated at checkout based on weight and destination. Orders above RM500 qualify for free shipping within Peninsular Malaysia.

Yes — select "Self-Collect" at checkout. Orders are ready within 2 hours during business hours (8 AM - 6 PM, Mon-Fri) at our Shah Alam warehouse.

Currently we ship within Malaysia only. For international enquiries, contact sales@weperform.com.my.

Yes, every bearing, chain, belt, and seal is sourced from authorised distributors of the original manufacturer — SKF, Timken, FEIKEN, Gates, Bando, NSK, FAG, NTN, and more. Full manufacturer warranty applies.

Genuine parts come in original manufacturer packaging with brand-specific holograms or QR codes (where applicable). If you suspect counterfeit, contact us within 14 days for free replacement.

We stock 50+ industrial brands including SKF, Timken, FEIKEN, Gates, Bando, NSK, FAG, NTN, INA, Tsubaki, IKO, Koyo, and more. Browse the full list at /catalog.

Yes. Submit an RFQ with the part number, brand, and quantity — our sourcing team checks supplier availability and gets back to you within 4 business hours.

14-day return window on unused, unopened items in original packaging. Custom-ordered or made-to-order items are non-returnable. Initiate a return from your account dashboard.

Manufacturer warranty applies per brand — typically 12 months for bearings and 6 months for belts/seals. WePerform handles warranty claims directly; no need to contact the manufacturer.

Email support@weperform.com.my with your order number, photos of the failed part, and a description of the failure mode. We dispatch a replacement within 3 business days after validation.

Use the left sidebar on /catalog to filter by category, brand, price range, and stock status. Combine multiple filters for precise results.

Search by part number or keyword in the catalog search bar. For cross-referencing (e.g. converting an SKF part to NSK equivalent), submit an RFQ and our team will match it.

Click "Register" and choose "Business Account". Provide your company SSM number. Net 30 credit approval and multi-user access are available after verification.

Yes — business accounts support multi-user access with role-based permissions (admin, purchaser, viewer). Manage users from your account dashboard.